At Dossani Computer, customer satisfaction is our top priority. Our return and warranty policy is designed to give you confidence and peace of mind with every purchase.

Warranty Coverage

• We provide a 30 Days Checking Warranty on all laptops sold.
• Warranty is valid only if the laptop is fully functional at the time of purchase.
• During this period, we cover genuine hardware issues (except those mentioned in exclusions).

Return & Exchange Policy

• Customers can request a Return or Exchange within 7 Days of purchase.
• The product must be returned in the same condition as delivered, with original packaging, documents, and accessories.
• Return/Exchange will not be accepted if the product shows signs of use, damage, scratches, or missing parts.

What’s Not Covered

Our warranty and return policy does not cover:

• Laptops that are completely dead on arrival.
• Any physical damage (drops, cracks, broken parts).
• Burnt or short-circuited components.
• Liquid damage (spillage of water or other fluids).
• Any damage caused by misuse, mishandling, or unauthorized repairs/modifications.

Online Order Returns

• For online orders, if you request a return or exchange, delivery charges will be the customer’s responsibility.
• In case of warranty claims, delivery charges will depend on the situation and case evaluation.

Claim Process

1. Contact our support team via WhatsApp/Call: 0324-3384850.
2. Our technical team will evaluate the issue.
3. If the claim is approved, we will offer a repair, replacement, or exchange (depending on availability and condition).

Complaints & Suggestions

If you face any issue after purchase and feel your query is not properly resolved, or if you have feedback for us, you can directly contact our management team at: 0324-3384850 (WhatsApp/Call).